How It Works
From first message
to consultation.
See exactly how FolliCore keeps a patient inquiry moving, handles concerns, collects the right information and gets the patient to the point where your team can take over.
FolliCore
Hair Transplant Clinic
Inquiry
Patient reaches out
Understand
Learn their situation
Identify
Concerns or blockers
Explain
Clear why + how
Collect
Information + photos
Progress
Offer consultation
Handover
Your team takes over
INQUIRY
A patient reaches out on WhatsApp.
The conversation starts with a simple question. This could be about cost, procedure, recovery, or just general information.
FolliCore
Hair Transplant Clinic
What FolliCore is doing here
- Recognizes a new inquiry
- Understands the initial intent
- Starts a natural conversation
- Avoids a generic one-line response
UNDERSTAND
Understands the patient’s situation.
FolliCore asks relevant questions to understand the patient’s goals, hair loss pattern, timeline and expectations.
FolliCore
Hair Transplant Clinic
What FolliCore is doing here
- Understands the patient's situation
- Identifies relevant information
- Asks structured questions
- Builds a clear picture before giving estimates
IDENTIFY CONCERN
Finds out what is holding the patient back.
Every patient has specific concerns. FolliCore identifies what matters most for this patient so the conversation goes in the right direction.
FolliCore
Hair Transplant Clinic
Common patient concerns
- Number of grafts
- Cost and budget
- Pain and recovery
- Results and natural look
- Trust and safety
- Travel and stay (international patients)
EXPLAIN WHY + HOW
Gives clear explanations, not just quick answers.
FolliCore explains reasoning in simple terms — the WHY and HOW behind the recommendations, based on the clinic’s configured information.
FolliCore
Hair Transplant Clinic
Clear and educational responses
- Explains the reasoning (WHY)
- Explains the process (HOW)
- Uses clinic-specific information
- Helps the patient make an informed decision
COLLECT INFORMATION
Requests and analyzes scalp photos.
When needed, FolliCore asks for scalp images, analyzes them and provides a preliminary explanation to help the patient understand their situation.
Preliminary Assessment (Example)
PRELIMINARYIII
2,500 – 3,000
£4,000 – £6,000
Front + Mid Scalp
Good coverage
Preliminary only
Preliminary Assessment (Example)
- Norwood Stage — III
- Estimated Grafts — 2,500 – 3,000
- Estimated Price — £4,000 – £6,000
- Affected Area — Front + Mid Scalp
- Donor Area — Good coverage
PROGRESS
Handles objections and moves the conversation.
If the patient has concerns or hesitates, FolliCore identifies the blocker, provides relevant information and continues the conversation until the patient is ready.
FolliCore
Hair Transplant Clinic
The progression loop
- Identify the concern
- Explain and clarify
- Offer consultation
- If not ready → handle the blocker
- Continue until accepted or handover
CONSULTATION + HANDOVER
When the patient is ready, your team takes over.
Once the patient accepts a consultation, your clinic receives a notification with a full conversation, summary and next steps.
NaseemLabs
Clinic workspace
Conversations
Patients
Consultations
Follow-ups
Staff Notes
john doe
● Consultation BookedConcern
Grafts, cost, recovery
Estimated Price
£4,000 – £6,000
Estimated Grafts
2,500 – 3,000
Status
Consultation accepted
Clinic receives
- Full patient conversation
- Conversation summary
- Patient intent and concerns
- Relevant assessment information
- Consultation status
- Human handover notification
See It In Action
Try a real patient scenario.
Ask the questions your patients actually ask. Raise concerns. Share photos. See how the conversation moves.